SHIPPING INFORMATION

Tegrino Studio offers free shipping on all online orders worldwide. European Orders: Orders will be delivered in 10-15 business days. North American Orders: Due to the larger geographic area, orders will be delivered in 10-20 business days (We aim to meet these delivery times but during busy periods like Christmas, deliveries may take a little longer.)
Tegrino Studio has the risk and liability for damage to the goods during transport when delivering until you or someone appointed by you have taken physical possession of the goods. If you choose to return the goods regardless of the situation you will have the risk and liability for damage to the goods during transport when returning until Tegrino Studio has taken physical possession of the goods. The prices displayed on-site are our current prices, excluding possible taxes & customs fees and transaction fees that may apply. The customer bears responsibility for any such fees, please check your local laws. Price changes may happen at any time without prior notice.
If your product has broken (and is the fault of Tegrino Studio) outside the 30-day return window, but within its warranty limit of one year, you may be eligible for free replacement or repair.

ORDERS & RETURNS

Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to drop us a line via email at shop@tegrino.com. We only ship on business days, and some shipping service providers can only provide us tracking information after the package been processed, some delays might occur.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable items To complete your return, we require a receipt or proof of purchase. Please print out your receipt and send it with your return package. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
In case of Return an order, please first contact shop@tegrino.com. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) - Items with obvious signs of use - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery。
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund in 15 days, please contact us at shop@tegrino.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over 50 EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PAYMENTS

We accept credit cards payment via Paypal, you don't need to have a Paypal account to be able to pay.
If you have received a gift card and would like to pay with it, just enter your Gift Card number by check out and choose to pay with Gift Card

If You Have More Questions

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